At Hands2Loom, every saree is carefully inspected before dispatch. As our products are handcrafted, we maintain a strict return policy to ensure authenticity and quality.
Eligible for Replacement
We offer a replacement only if:
The product received is physically damaged during transit.
You receive the wrong product.
The product has a major manufacturing defect.
Mandatory Unboxing Video
To process any replacement request, an uninterrupted unboxing video is mandatory.
The video must:
Start before opening the courier package.
Clearly show the sealed package with the shipping label visible.
Capture the entire unboxing process without any cuts or edits.
Clearly show the damaged or incorrect product.
Requests submitted without a complete unboxing video cannot be approved.
Reporting Time
Any damage or incorrect product must be reported within 24 hours of delivery by contacting our customer support with:
Order Number
Photos of the product
Complete unboxing video
Non-Returnable Items
Returns or replacements will not be accepted for:
Change of mind
Color variation due to screen or lighting differences
Slight weaving or texture variations, as these are natural characteristics of handcrafted handloom products
Incorrect product selection by the customer
Products damaged after delivery due to misuse or improper handling
Replacement Process
Once your request is verified:
We will arrange pickup where service is available.
If pickup is unavailable, you may be requested to ship the product to us, and eligible shipping charges will be reimbursed.
After inspection, a replacement product will be dispatched.
Refund Policy
Refunds will only be issued if:
A replacement is not available.
The order is cancelled by Hands2Loom before shipment.
Approved refunds will be processed to the original payment method within 7–10 business days.
Contact Us
For replacement assistance, please contact Hands2Loom customer support with your Order ID and required proof.
