FAQs

Frequently Asked Questions (FAQs)

1. Are your sarees handwoven?

Yes. All our sarees are authentic handloom products woven by skilled artisans. Each saree is crafted with care, making every piece unique.

2. Why does the saree I received look slightly different from the website images?

Minor variations in color may occur due to differences in mobile or computer screen settings and lighting during photography. Since our sarees are handwoven, slight variations in weave and texture are natural and are not considered defects.

3. How long will it take to receive my order?

Orders are usually processed within 1–3 business days. Delivery generally takes 3–7 business days within India, depending on your location.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS/WhatsApp (if applicable), allowing you to monitor your shipment.

5. Can I cancel my order?

Orders can be cancelled only before they are shipped. Once the order has been dispatched, cancellation is not possible.

6. Do you offer Cash on Delivery (COD)?

Please check the payment options available during checkout. COD availability depends on your location and courier service.

7. What payment methods do you accept?

We accept secure online payments through UPI, Credit Cards, Debit Cards, Net Banking, and other payment options supported by our payment gateway.

8. Can I return or exchange my saree?

Returns are not accepted for change of mind or personal preference.

We offer a replacement only if:

• You receive a damaged product.
• You receive the wrong product.
• The product has a manufacturing defect.

A complete, uninterrupted unboxing video is mandatory for all replacement requests

 

9. How do I request a replacement?

Please contact us within 24 hours of delivery with:

• Your Order ID
• Photos of the product
• A complete unboxing video showing the sealed package being opened

Our team will verify the request and guide you through the replacement process.

 

10. Why is an unboxing video required?

The unboxing video helps us verify whether the product was damaged during transit or if an incorrect item was delivered. This ensures a fair and transparent replacement process for both customers and Hands2Loom.

11. Do you ship across India?

Yes. We deliver to most serviceable locations across India through our trusted courier partners.

 

12. Do you offer international shipping?

Yes. International shipping is available for selected countries. Shipping charges and delivery timelines are calculated during checkout based on the destination and package weight.


13. Are your sarees suitable for gifting?

Absolutely! Our handloom sarees make thoughtful gifts for weddings, festivals, birthdays, anniversaries, and other special occasions.

14. How should I care for my handloom saree?

To maintain the beauty and longevity of your saree:

• Wash gently using mild detergent if recommended for the fabric. No machine wash or dry wash.
• Avoid direct sunlight while drying.
• Store in a cool, dry place.
• Fold and refold the saree periodically to maintain the fabric.

15. How can I contact Hands2Loom?

If you have any questions or need assistance, you can reach us through our Contact Us page, email, or WhatsApp. Our customer support team will be happy to help.

Still Have Questions?

We’re always here to help. Visit our Contact Us page or send us a message through WhatsApp or email, and we’ll get back to you as soon as possible.